The following are our Studio Policies for how we operate, keeping in mind the best interest for both you and us. Please read over the policies and feel free to ask if you have any questions.
Video lessons require headphones, good internet connection/broadband, PC/Mac with an inbuilt video camera with both audio and video enabled, a quiet space free from distractions and Skype.
Minutes late will be deducted from your lesson time. Please anticipate time and make arrangements to arrive to your lesson on time. All teaching may end 2-3 minutes prior to the lesson ends to give final instructions and for any other matters as necessary. If the previous lesson runs late, you will be given your full-allotted time.
To reschedule a lesson 24-hours written noticed is required via e-mail or the contact form here.
If 24-hours notice (or more) is given, then a make-up can be rescheduled within the next 30 days. After those 30 days, the make-up is forfeited permanently. Students are responsible for rescheduling their lesson. Unused make-ups do not carry over into future months. Make-ups are scheduled according to availability and are not guaranteed. Three (3) consecutive lessons missed will forfeit your lesson slot.
If less than 24-hours notice (or no notice) is given, the session is forfeited permanently and cannot be rescheduled or refunded.
Teacher Cancellation: We reserve the right to cancel or reschedule any lesson and will reschedule it at the earliest convenience for the student. If for some reason we cannot make up a lesson, payment from that lesson can be credited towards the next month's bill.
Once payment is received, you will receive an e-mail receipt from Paypal and will be contacted with the e-mail you provided at purchase to set up your lesson time. An adequate lesson schedule is one lesson per week. Bulk lessons are booked on a monthly commitment basis and reserves a student's time for each week for continued progress. Lesson time/day are contingent on availability. Should you need to change your lesson day/time, 7-business days notice is required. Should your ideal lesson time be unavailable, you will be included on a waiting list until that time opens.
Payment information will be securely stored and processed through Paypal. In order to take advantage of the bulk lesson savings, you must sign up for Paypal's automatic billing. Paypal Automatic BillPay takes the hassle out of paying, so you can enjoy your lessons and not worry about forgetting to pay on time. You'll be charged every four weeks and your monthly tuition charge will appear on your billing statement as “Voice Lessons.” Once your payment has been completed, you'll receive an e-mailed receipt from Paypal.
You are welcome to process payment week to week if you choose at the regular rate of $87 per lesson. Your payment must be completed at least 24-hours prior to your scheduled lesson. Once your payment is completed you will be notified to schedule your lesson. Payments will not be accepted on the day of the lesson. If you choose to pay lesson to lesson, it is your responsibility to remember to process payment at least 24-hrs prior to your scheduled lesson.
Should a student discontinue lessons for whatever reason, at least one month’s written notice in advance of the last lesson date must be given. Should insufficient notice be given, payment for 4 lessons from the date of notification or discontinuance of lesson is required. We reserve the right to discontinue lessons with any student at any time.
NXT LEVEL VOCALS is hereby granted permission to take photographs, videos and recordings of the students and/or their performances, lessons or other work to use in brochures, on websites, posters, advertisements and other promotional materials. Permission is also herby granted to NXT LEVEL VOCALS to copyright such photographs, videos and recordings in it's name.
Please note: NXT LEVEL VOCALS reserves the right to modify the Studio Policy at any time.
The term “NXT LEVEL VOCALS”, “this site”, “us” or “we”, “provider” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
These terms and conditions govern your use of this website. By accessing this website, you are acknowledging and accepting these terms and conditions in full and without reservation. We reserve the right to change these Terms of Service at any time and at our discretion without notice. By continuing to use this site after we post any such changes, you accept the Terms of Service, as modified. If you disagree with any part of these terms and conditions, do not use our website.
You acknowledge and agree that all content and materials available on this site are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary right sand laws. You may not republish material from this website in neither print nor digital media or documents (including republication on another website), sell, rent or sub-license material from the website, show any material from the website in public, reproduce, distribute, duplicate, transmit, copy or otherwise exploit material on this website for a commercial purpose, edit or otherwise modify any material on the website. You must not use this website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on this site is strictly prohibited.
You agree to supply appropriate payment for all services and courses received from provider, in advance of the time period during which such services are provided. You agree that until and unless you notify provider of your desire to cancel any or all services received, those services will be billed on a recurring basis. Cancellations must be done in writing. Once we received your cancellation and have been confirmed all necessary information with you via e-mail, we will inform you in e-mail that your account has been canceled. It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. We reserve the right to change payment amount and any other charges at anytime.
CANCELLATIONS AND REFUNDS
We reserve the right to deny access to any individual who does not agree to and abide by our Terms and Conditions and reserve the right to cancel the account at any time with or without notice. Violations of the Terms of Service will waive the refund policy. We reserve the right to refuse service to anyone. Any material which we find, and judge as illegal, obscene, threatening, and/or violates our terms of service in any manner may be terminated and removed, with or without notice.
LIMITATION OF LIABILITY
DISCLAIMER OF WARRANTIES
ALL MATERIALS, INFORMATION, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. WE DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS SITE IS SOLELY AT YOUR RISK. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER. ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.
You hereby agree to indemnify, defend, and hold us harmless from all liabilities, losses, claims, and expenses, including attorney’s fees that arise from your misuse of this site and your breach of our Terms and Conditions.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
Our Site may collect and use Users personal information for the following purposes:
To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site. We may use feedback you provide to improve our Site and products.
To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or otherwise transfer to outside parties Users personally identifiable information to others. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release Users information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
THIRD PARTY WEBSITES
Visitors, subscribers, or customers may find advertising or other content on our Site that link to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
CHANGES TO THIS PRIVATE POLICY