Get in touch!

Before e-mailing, we ask that you take a look at this list of Frequently Asked Questions as many of your questions are likely answered here:

I have no experience whatsoever. Do you work with beginners?


Absolutely! Just like working out at the gym to improve the muscles in your body, you can improve your vocal muscles as well. It’s possible for anyone willing to put in the work with the right method.




I need to reschedule a lesson. What shoud I do?


To reschedule a lesson 24-hours written noticed is required via e-mail or the contact form below. If 24-hours notice (or more) is given, then a make-up can be rescheduled within the next 30 days. Students are responsible for rescheduling their lesson. Unused make-ups do not carry over into future months. Make-ups are scheduled according to availability and are not guaranteed. Three (3) consecutive lessons missed will forfeit your lesson slot. If less than 24-hours notice (or no notice) is given, the session is forfeited permanently and cannot be rescheduled or refunded.




I'm sick. Should I still have my lesson?


If you're too sick to go to school or work, it's probably best you rest and reschedule your lesson. Please be aware that 24-hour written noticed is required via e-mail or the contact form below, so if you think rescheduling might be a possibility, please notify us with enough advanced time of your cancelation. If less than 24-hours notice (or no notice) is given, the session is forfeited permanently and cannot be rescheduled or refunded. Please revert to question above for more details.




I'm traveling/want to put lessons on hold. What should I do?


If you're sure of your return and it's a short amount of time (1-2 weeks), your time slot can be held for you. Major schedule changes must be discussed and confirmed in writing.




What is required for video lessons?


Video lessons require headphones, good internet connection/broadband, PC/Mac with an inbuilt video camera with both audio and video enabled, a quiet space free from distractions and Skype.




What can I do if I'm having trouble accessing my E-course account?


Simply let us know in the contact form below and indicate what e-mail you used at the time of your purchase.




What is your withdrawal policy?


Should a student discontinue lessons for whatever reason, at least one month’s written notice in advance of the last lesson date must be given. Should insufficient notice be given, payment for 4 lessons from the date of notification or discontinuance of lesson is required. Lilla reserves the right to discontinue lessons with any student at any time.




How are payments processed?


Payment information will be securely stored and processed through Paypal. In order to take advantage of the bulk lesson savings, you must sign up for Paypal's automatic billing. You'll be charged every four weeks and your monthly tuition charge will appear on your billing statement as “Voice Lessons.” Once your payment has been completed, you'll receive an e-mailed receipt from Paypal. You are welcome to process payment week to week if you choose at the regular rate of $87 per lesson. Your payment must be completed at least 24-hours prior to your scheduled lesson. Once your payment is completed you will be notified to schedule your lesson. Payments will not be accepted on the day of the lesson. If you choose to pay lesson to lesson, it is your responsibility to remember to process payment at least 24-hrs prior to your scheduled lesson.




How are lessons scheduled?


Once payment is received, you will receive an e-mail receipt from Paypal and will be contacted with the e-mail you provided at purchase to set up your lesson time. An adequate lesson schedule is one lesson per week. Bulk lessons are booked on a monthly commitment basis and reserves a student's time for each week for continued progress. Lesson time/day are contingent on availability. Should you need to change your lesson day/time, 7-business days notice is required. Should your ideal lesson time be unavailable, you will be included on a waiting list until that time opens.





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